FAQ’s

Who are you?

The Boiler Company is an independent heating company based in London. We offer you access to over 71,000 Gas Safe registered engineers, whether you need a new boiler, boiler servicing or an emergency one off repair.

Why should I choose The Boiler Company?

The reason people choose The Boiler Company is our outstanding customer service! If you don’t believe us, give us a call on 0800 0938 247 and see if we can go the extra mile for you too!

Who completes the work?

All work we undertake is completed by only Gas Safe registered engineers.

How quickly can you arrange my boiler service?

We guarantee to complete the service within 30 days of your request.

Do you have an age limit on the boilers you service?

No, we service any gas boiler of any age.

Do you deal with oil/solid fuel boiler systems?

No, as a Gas Safe regulated company we operate only on gas/electric boilers.

Do I get a receipt?

All products/services come with a receipt for purchase. Boiler services also come with a unique Gas Service Record to give you an insight into your equipment’s current performance.

Do you provide boiler insurance?

No, our services do not include any contracts of insurance, or contracts that could amount to contracts of insurance.

What if I am not happy with the service I have received?

We recommend if you have any reservations regarding any of our services to contact us today on 0800 0938 247. We aim to resolve any problems within 7 days.